Privacy policy
Last updated: May 27, 2025
This Privacy Policy describes how Parfums Raffy ( “Parfums Raffy,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, purchase from, or otherwise interact with parfumsraffy.com (the “Site”) and any related services, communications, or features we provide (collectively, the “Services”).
“You” and “your” refer to anyone who uses the Services, whether as a visitor, customer, or other individual whose information we process.
By accessing or using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not access or use the Services.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. When we do, we will post the revised version on the Site and update the “Last updated” date above. Where required by law, we will also provide additional notice or obtain your consent.
2. How We Collect and Use Your Personal Information
Over the past 12 months we have collected—and continue to collect—personal information from and about you for the purposes set out below. In addition to the uses described in each section, we may also process your information to:
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Provide, maintain, and improve the Services
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Protect the Site, our users, and our rights
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Comply with legal obligations
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Enforce any applicable terms of service
2.1 Information You Provide Directly
| Category | Examples | Primary Purposes |
|---|---|---|
| Contact details | Name, billing and shipping address, phone number, email | Fulfilling orders; customer support; marketing (where permitted) |
| Order details | Products purchased, payment confirmation, delivery preferences | Processing transactions; fraud prevention; accounting |
| Account credentials | Username, password, security questions | Account creation and maintenance; authentication |
| Customer support content | Emails, messages, or phone calls you send us | Responding to inquiries; service improvement |
Note: Providing certain information is optional, but some features of the Services may not function without it.
2.2 Information We Collect Automatically (“Usage Data”)
We and our service providers use cookies, pixels, log files, and similar technologies to collect:
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Device and browser type
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IP address and geolocation derived from IP
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Pages viewed, links clicked, and time spent on the Site
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Referring URL or ad source
We use this data to operate and optimize the Site, analyze performance, detect fraud, and tailor content and advertising.
2.3 Information from Third Parties
We may receive information about you from:
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E-commerce platform: Shopify powers our online store and provides order-management, analytics, and payment infrastructure.
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Payment processors: To confirm payment and prevent fraud (e.g., card type, last four digits, billing address).
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Marketing and advertising partners: To help us deliver ads and measure their effectiveness.
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Shipping carriers and address-verification tools: To prevent delivery errors and speed fulfillment.
All such information is handled in accordance with this Privacy Policy.
3. How We Use Your Personal Information
| Purpose | Example Activities | Legal Basis / Legitimate Interests* |
|---|---|---|
| Providing the Services | Process payments; ship orders; manage returns; maintain your account | Performance of contract |
| Marketing & Advertising | Send newsletters; display personalized ads; run promotions | Consent (where required) or legitimate interest in growing our business |
| Security & Fraud Prevention | Detect suspicious activity; verify identity; secure the Site | Legitimate interest in protecting our users and assets |
| Customer Support & Service Improvement | Respond to questions; train staff; improve Site usability | Legitimate interest in maintaining customer relationships |
*Where we rely on legitimate interests, we have balanced those interests against your privacy rights and concluded they do not override them.
4. Cookies
We use first- and third-party cookies to:
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Remember your preferences and items in your cart
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Perform analytics (e.g., via Shopify and Google Analytics)
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Personalize ads on and off our Site
Most browsers let you block or delete cookies, but doing so may affect Site functionality. For details on Shopify-specific cookies, see https://www.shopify.com/legal/cookies.
Our Site currently does not respond to browser “Do Not Track” signals.
5. How We Disclose Personal Information
| Recipient Type | Typical Disclosures | Reason |
|---|---|---|
| Service providers / vendors | Payment processors, cloud hosting, email delivery, analytics, fulfillment partners | Operate the Services on our behalf |
| Business & marketing partners | Advertising networks, social-media platforms | Show relevant ads; measure campaign success |
| Affiliates / corporate group | Internal business operations | Streamline processes; maintain consistent service |
| Legal / regulatory authorities | Government agencies, courts | Comply with law; protect rights; prevent fraud |
| Successors in interest | In connection with a merger, acquisition, or sale of assets | Business transition |
We have not sold or shared (as those terms are defined under U.S. state privacy laws) personal information of consumers under 16 years old.
6. Third-Party Sites & Links
The Site may contain links to external sites we do not control. We are not responsible for their privacy or security practices. Review their policies before providing personal information.
7. Children’s Data
Our Services are not directed to children under 13. We do not knowingly collect personal information from children. Parents or guardians who believe a child has provided us personal information can contact us to request deletion.
8. Security & Retention
We use industry-standard safeguards (encryption, access controls, secure servers) to protect your information. No system is perfect, so please safeguard your credentials. We retain data only as long as necessary for the purposes described, or as required by law.
9. Your Privacy Rights
Depending on your jurisdiction, you may have rights to:
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Access / Know the personal information we hold about you
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Delete certain information
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Correct inaccurate data
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Port data to another service
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Restrict or object to certain processing
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Withdraw consent where processing is based on consent
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Opt out of marketing emails (via the unsubscribe link)
To exercise any of these rights, or to appeal a decision, contact us using the details below. We may verify your identity before responding. You may also designate an authorized agent to act on your behalf.
We will not discriminate against you for exercising your rights.
10. Complaints
If you have concerns about our privacy practices, please contact us first. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data-protection authority.
11. International Transfers
We operate in the United States and may process your information in countries that may not provide the same level of data protection as your home jurisdiction. When we transfer personal information from the European Economic Area or the United Kingdom, we rely on Standard Contractual Clauses or other approved safeguards.
12. Contact Us
If you have questions, requests, or complaints about this Privacy Policy or our data practices, please reach out:
Parfums Raffy Inc.
14852 Ventura Blvd., Suite 100
Sherman Oaks, CA 91403 USA
Phone: +1 (818) 817-0880
Email: privacy@parfumsraffy.com
Thank you for trusting Parfums Raffy with your personal information.
