Shipping policy
Effective May 27, 2025
1. Order Processing
| Step | Timing | Notes |
|---|---|---|
| Order Verification & Payment Authorization | Within 2 business days | Orders placed after 1:00 PM PT will begin processing on the next business day. |
| Packing & Handoff to Carrier | Within 2 business days for in-stock items |
High-value or out-of-stock items may require up to 7 additional business days for verification. |
| Tracking Notification | Sent upon label creation | If you do not receive tracking details within 36 hours (Monday–Saturday) of label creation, please contact our support team. |
2. Domestic (United States) Shipping
| Service | Cost | Delivery Estimate* |
|---|---|---|
| Standard – FREE on orders $75+ | $0.00 | West Coast: 2-5 business days East Coast: 5-10 business days |
| Standard (orders <$75) | $5.95 | Same as above |
| UPS® 3-Day Select | $28.95 | 3 business days |
| UPS® 2-Day Air | $34.95 | 2 business days |
| UPS® Next-Day Air | $59.95 | 1 business day |
*Estimates begin once the package is accepted by the carrier and exclude Sundays & federal holidays.
3. Canada Shipping
| Service | Cost | Delivery Estimate |
|---|---|---|
| USPS®/Canada Post First-Class | $17.95 | 2-5 weeks (customs-dependent) |
4. International Shipping (outside U.S. & Canada)
| Service | Cost | Delivery Estimate |
|---|---|---|
| USPS® First-Class Air Mail | $22.95 | 15-30 business days |
| Express (UPS Worldwide Saver / DHL Express)** | $80.00 | 10-15 business days |
Customs & Duties: Import taxes, VAT, brokerage, or handling fees levied by your country are not included in our prices and are the customer’s responsibility. Packages refused due to duties will be treated as returns (see Return Policy) and all outbound/return freight charges will be deducted from any refund.
5. Address Changes & Undeliverable Packages
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After dispatch: UPS charges for re-routing or correcting an address are passed through at cost.
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Undeliverable or refused shipments: Outbound and return freight plus any customs fees will be deducted from your refund.
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P.O. Boxes: UPS cannot deliver to P.O. boxes; please select a physical street address or choose USPS where available.
6. Shipping Damage or Loss
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Inspect shipments upon arrival. Report visible damage within 48 hours with photos.
7. Weather & Service Interruptions
Severe weather, peak-season congestion, and international events (e.g., COVID-19 backlogs) can extend transit times. We appreciate your patience and will keep you updated on any material delays.
8. Need Help?
Call (818) 817-0880 (Mon–Sat, 10 AM–6 PM PT) or send a message via our Contact Us page—our team replies within one business day.
We pledge prompt, secure delivery of 100 % authentic fragrances—from our store to your door.
